Allscripts Recruitment 2019 | Associate Service Desk Analyst | B.E/B.Tech/B.Sc | Pune

Kindly find the below job details and application process.

Company Profile:

Allscripts Healthcare Solutions, Inc.) is a publicly traded American company that provides, and other healthcare providers with technology. Allscripts also provides solutions for patient engagement and care coordination, as well as and  technology. The company has more than 180,000 physician users and has solutions in 2,700  and 13,000 extended care organizations.

Allscripts was founded in 1986 and is headquartered in . An additional key operations office is located in 

Posting Title:    Associate Service Desk Analyst

Job Location:  Pune

Qualification:   B.E/B.Tech/B.Sc

Detailed Eligibility:

· BA or BS degree preferred or other relevant combination of training and experience.

· 0-2 years entry level to moderate experience in providing service desk support preferred

· May be required to work off hour shifts or be assigned to an on-call rotation.

· 24/7 Support

· Work is performed in a standard office environment with minimal exposure to health or
safety hazards.

Job Description: 

· The primary purpose of this role is to provide service desk support to client users and any other duties as needed.

· Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.

· Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible.

· Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems

· Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.

· Assist in the maintainence of the Service Desk Knowledge Base.

How to apply for Allscripts Recruitment 2019?

Interested and Eligible candidates can apply for this position in online by the following link.

To Apply: Click here